QuickMD is a telehealth platform dedicated to providing accessible care for services including urgent care, weight loss, and more to patients nationwide.
When patients can't book visits through our app due to technical issues or scheduling conflicts, our internal support team becomes the bridge to receiving care.
However, our team lacks an efficient way to book visits. The existing process forces the team to cross-reference a provider's calendar in a separate tab to select an appropriate visit time. There's also no way to switch providers without having to go back to the previous screen and restart their manual search again.
This disjointed experience doesn't just affect the internal team, but can impact the patient experience with delays in care leading to lower satisfaction.